Frequently Asked Questions
+ What is Craft-Tea Box?
All of the supplies you need to create stunning projects delivered to your door each month with a small surprise tea sample to sip on while you work. We'll dabble in wood, glass, jewelry, and many more projects you’ll be proud to show off your creations or even give as gifts. All our projects come with easy to follow instructions and videos. You’ll can show off your work and communicate with other members on our Facebook page too. You can also create a Craft Party.
- Perhaps you'll find a passion you didn't know you had!
- Collect the best of the best crafting tools!
- Stop overpaying and overbuying supplies! (I am guilty of this one.)
- Learn something new!
+ What can I expect in my Craft-Tea Box subscription?
We spend a lot of time to research and curate high quality craft supplies from all over. Each month, you'll get a trendy project to do, everything you need to complete it including instructions, and an online community of crafters. We eliminate overbuying and the overflow of craft supplies you will never use!
+ Why should I sign up?
Life is stressful. Carve out some “me time” and do something creative to refresh your mind and spirit! You deserve it.
+ How does this work?
Easy peasy, lemon squeezy! Subscribe, choose a plan, check out, eagerly await the arrival of your box, have fun!
+ How does billing work?
We made it super easy. The day you sign up is the day you will be billed each month. 3, 6, and 12 month subscriptions are billed every 3, 6, or 12 months depending on when you sign up as well.
+ What if I want to cancel?
You can cancel at any time. If you cancel after your box is shipped, your subscription will still be cancelled and you can either pay shipping to return the box for a refund or keep your last box.
+ Can I buy a gift subscription?
Absolutely! Our gift subscriptions do not auto renew and you have your choice between purchasing a 1, 3, 6, or 12 month subscription for a special friend, mom, your boss, or whoever!
+ What countries do you ship to?
We currently ship to the United States only. There is an extra shipping charge for Hawaii, Alaska, and Puerto Rico.
+ What is your refund policy?
If you are unhappy with your kit, we are happy to help. We will refund unopened kits within 14 days. Shipping costs to send a kit back will not be refunded. Contact us at firstname.lastname@example.org if you need assistance.
+ One of my items is missing or damaged, what do I do?
We take great care in checking and double checking all box contents before shipping. If you are missing an item or something arrives damaged, we are happy to replace it immediately! Please let us know as soon as possible.
+ How can I contact Craft-Tea Box?
- Email: email@example.com
- Phone: 231-818-8573
- Helpdesk: Coming SOON!